For tenants

Report a maintenance issue

Something needs fixing at your rental? Tell us about it below. Your request goes straight to our property management team, and we'll keep you updated until it's resolved.

01 · Describe itWhat the issue is, where it is and when it started.

02 · Add photosPhotos or a short video help us arrange the right trade faster.

03 · Track itWe'll follow up and keep you informed through to completion.

Urgent or non-urgent repair?

In an emergency, such as a fire, gas leak or immediate danger, call 000 first. Then let us know as soon as it is safe.

Under NSW tenancy law, urgent repairs include a burst water service, a blocked or broken toilet, a serious roof leak, a gas leak, a dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage, and the failure of hot water, cooking, heating or laundry facilities supplied with the property. Report these straight away, by phone on 0426 696 631 as well as through the form.

Non-urgent repairs, such as a dripping tap, a sticking door or a broken blind, should be reported through the form above with photos. We will contact you to arrange access and a tradesperson.

Tips for a faster fix

Include the room, the appliance brand and model if relevant, and when the problem started.
Say whether the issue is getting worse, and if anyone in the home is vulnerable.
Let us know the best times for a tradesperson to attend.
Do not arrange your own tradesperson for non-urgent work, as the cost may not be reimbursed.

NSW Fair Trading has more information on repairs and maintenance for tenants. Are you a landlord? See how Future Nexus Legend Real Estate handles repairs and maintenance for the properties we manage.